Refund Policy

If you desire to return an item, you will be charged a non-refundable restocking fee of 20%. This fee contributes toward the labor costs associated with shipping, return inspection and repackaging. Please note we do not accept returns from orders outside of the U.S. at this time.

All items being returned must be in unused condition and arrive to our warehouse in undamaged condition with original packaging. Please keep this in mind when repackaging any returns.

Illumikin reserves the right to refuse returns or exchanges of items that are not in new condition due to misuse or damage by the client.

Customers must contact us in advance of returning items to receive appropriate instructions. All returns must be shipped and post-marked within 30-days of the delivery date with no exceptions.

Should your purchase fall short of expectations, please contact us here (support@illumikin.com) to start a return within 30 days of the recorded delivery date by the carrier. We kindly request proof of purchase, along with a photo showcasing the item in its original packaging as well as its accompanying box, and an image of the label. Our team will then provide a pre-paid shipping label, ensuring a hassle-free return journey.

Upon receipt of the returned item at one of our facilities, we will promptly issue a refund to your original payment method within 7-20 business days.